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1.
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If
you choose to make payment with your VISA
or Master credit card, please go to the
mainpage of the chosen resort after you
received the confirmation of your booking
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Click
the Online Payment
button. Please enter the 7-digit Booking
Number in the first line and add a "1"
as the 8th digit for your advance payment.
If this is the second payment for the
remaining amount of your booking, please
add a "2" as the 8th digit to your Booking
Number. Then fill in the required names,
e-mail address, the amount to be paid
and chose the currency in which payment
should be made (Thai Baht or US Dollar).
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You
are then transferred directly to the secured
payment form of the Siam
Commercial Bank, where your credit
card details will be asked. These data
go directly to the bank and are not accessible
for us or anybody else.
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On
receipt of your payment, South Orchid
will mail, fax or e-mail the vouchers
for hotel accommodation and requested
transfers as per the value of your payment
to you immediately.
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The
final balance for all services requested
must be received 7 (seven) days prior
to arrival.
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For
VISA and Master
credit cards, only online payment is possible.
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2.
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If
you want to make payment with your American
Express card, we will e-mail our "Credit
Card Authorisation" form together with
the confirmation of your booking. Please
fill in all required information, sign
and fax the form to
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+66
7652 1735 Attn: South Orchid
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If
your reservation is some time in
advance, you can also return the
form by air mail to South Orchid,
P.O. Box 267, Phuket 83000, THAILAND.
Air mail letters normally reach
us within one week. |
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In
both cases, it is not necessary to send
additional papers, the "Credit Card Authorisation"
form is sufficient. On receipt South Orchid
will mail, fax or e-mail the vouchers
for hotel accommodation and requested
transfers as per the value of your payment
to you immediately.
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The
final balance for all services requested
must be received 7 (seven) days prior
to arrival.
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This
way of payment is only possible for American
Express cards.
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3.
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Should
you prefer to pay by bank remittance,
please advise your bank to send the payment
by SWIFT to the account mentioned in the
confirmation.
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As
banks in Thailand are not able, to provide
any information about the sender of incoming
payments (domestic
and overseas), we have to request a copy
of your signed and stamped remittance
order to be sent to us by fax or mail.
This is your responsibility, otherwise
we do not know, from whom we received
payment and might cancel your booking.
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Payments,
that are not accompanied by a copy of
the remittance order are treated as unpaid
bookings, because we cannot find out,
who sent this amount to our account.
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Please fax to
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+66
7652 1735 Attn: South Orchid
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If
your reservation is some time in
advance, you can also send a copy
of your signed and stamped remittance
order by air mail to South Orchid,
P.O. Box 267, Phuket 83000, THAILAND.
Air mail letters normally reach
us within one week. |
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In
both cases, it is not necessary to send
additional papers, a copy of the remittance
order, stamped by the bank, is sufficient.
On receipt South Orchid will mail, fax
or e-mail the vouchers for hotel accommodation
and requested transfers as per the value
of your payment to you immediately.
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The
final balance for all services requested
must be received 14 (fourteen) days prior
to arrival.
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4.
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Any
booking, not fully paid before arrival,
will be cancelled resulting in the loss
of your deposit and the reservations made
at the resorts. We
regret, but we cannot arrange meetings
in the different resorts to collect payments
with customers, that most often do not
show up at the time agreed.
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5.
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Any
booking, that concerns the period from
20 December to 10 January, has to be fully
paid before 15 November, otherwise we
will release the reservations made without
further notice and any deposit payment
made will be forfeited.
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6.
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Should
you have to cancel a booking due to unforeseen
circumstances, the following cancellation
fees apply depending on the seasonality
of each hotel:
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Low
Season (normally the period from May
to October) up to 10 days before expected
arrival time 1 night charge, less
than 10 days before expected arrival
time 2 nights charge. |
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High
Season (normally the period from November
to April) up to 30 days before expected
arrival time 1 night charge, less
than 30 days, but more than 15 days
before expected arrival time 2 nights
charge. Less than 15 days, but more
than 7 days before expected arrival
time 3 nights charge. Less than 7
days before expected arrival time
50% charge. |
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Peak
Season (normally the period from
10 or 20 December until 10 or 31 January)
up to 15 November 1 night charge.
After 15 November but more than 30
days before expected arrival time
3 nights charge. Less than 30 days,
but more than 15 days before expected
arrival time 50% charge of full amount.
Less than 15 days before expected
arrival time the hotel will request
full payment for the whole period
booked and there is no refund. |
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Should
you cut your stay short after arrival
to the hotel, there will be a 1 night
extra charge (over your actual stay) during
low season and no refund for the unused
nights during high and peak season.
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Payments
made already will be refunded by deducting
the costs for the remittance to your account.
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